Refund policy

Return & Refund Policy | Gym Gear Now

At Gym Gear Now, we want every customer to feel confident shopping for fitness equipment, gym accessories, and training gear. Our Return & Refund Policy is designed to provide a smooth, transparent, and trustworthy shopping experience.

1. Easy Returns for Gym Gear and Fitness Products

We offer a 30-day return window on most fitness items purchased through our store.
To qualify for a return:

  • Item must be unused, unworn, and in original condition

  • Packaging must be intact

  • Proof of purchase is required (order number or receipt)

Non returnable items include:

  • Personalized or customized gym gear

  • Items marked as Final Sale

  • Opened tech accessories (e.g., earbuds, trackers)

This ensures we maintain high quality and hygiene for our fitness community.

2. How to Start a Return

To begin the return process for your gym equipment or accessories:

  1. Email us at support@gymgearnow.com

  2. Include your order number, product name, and return reason

  3. Our team will provide return instructions within 24–48 hours

Customer pays return shipping unless the return is due to a defect or wrong item sent.

3. Refund Processing

Once your return is received and inspected:

  • You will get an update within 2–4 business days

  • Approved refunds are issued to your original payment method

  • Refunds typically appear within 5–10 business days, depending on your provider

We strive to make refunds fast, simple, and reliable.

4. Defective, Damaged, or Incorrect Items

If something isn’t right with your order, Gym Gear Now will make it right.

Please contact us within 7 days of delivery if your item is:

  • Defective

  • Damaged

  • Incorrect

Include photos for faster resolution.
We will issue a replacement or full refund, including shipping.

5. Exchange Policy

We currently do not support direct exchanges.

If you need a different size or variation:

  • Return the original product for a refund

  • Place a new order for the preferred item

This allows faster processing and ensures inventory accuracy.

6. Return Shipping & Fees

  • Customers are responsible for return shipping costs unless the return is due to an error on our part

  • Original shipping fees are non-refundable

We always aim to keep returns affordable and customer-friendly.

7. Contact Gym Gear Now

If you have questions about your return, refund, or exchange:

Email: support@gymgearnow.com

Our support team is here to help you get the most from your fitness shopping experience.